abunəçi

abunə

3,2 min

baxış

Aprel 2026

Our holiday at this hotel was completely ruined due to unacceptable service and unprofessional staff behavior. We had originally booked two rooms. On the last day, three of us moved into our parents’ room, as this was the one arranged for late check-out so we could all stay together. However, we were not permitted to remain there—only our parents were. We were literally forced out of the room. At that moment, we were in swimsuits and underwear, and the staff insisted we leave immediately without even allowing us to get dressed. This was humiliating and absolutely unacceptable. The front desk manager, Ahmed, behaved especially poorly. He was extremely unprofessional—shouting, acting aggressively, provoking conflict, and even bringing in a security guard. Such behavior is entirely inappropriate in the hospitality industry and left the worst impression of all. To make matters worse, even after we had already checked out and placed our luggage in the luggage room (as per hotel policy), Ahmed insisted that we must pay an additional $51 for using our parents’ room—despite the fact that we had not had lunch at the hotel, had not used any services, and had only stayed in the very room that we had already paid for late check-out. This demand was completely unfair and unacceptable. To be fair, the hotel does have some positive aspects: • The structure is decent, the beach is nice, and there are no corals, making it a great place to swim and relax. • The serving personnel in the restaurants and bars are very friendly, polite, and always willing to help. • The food is decent and varied. However, there are also serious shortcomings: • The buffet system leads to long queues at breakfast, lunch, and dinner due to the large number of guests. • Cleanliness is awful. Unless you tip and specifically tell housekeeping what to do, the rooms are not cleaned properly. • The furniture and equipment are outdated and in poor condition. • Our room had dust, dirt, other people’s hair, a constantly flooded bathroom due to a leaking shower tray, and a barely working old refrigerator. Overall, instead of a relaxing holiday, we experienced stress, disappointment, and humiliation. Despite some good points like the beach and the kind serving staff, all of our positive impressions were completely ruined by the outrageous treatment we received during check-out and the unfair extra payment demand. We will not be returning to this hotel, and we strongly do not recommend it to anyone.

Aura Lounge

Yerevan • Qəlyan barı

Yanvar 2026

Aura is definitely my favorite spot in Yerevan💕.. The staff is very friendly, welcoming, and attentive, the atmosphere is super cozy, and it’s the perfect place to have fun with friends. Great music, delicious food, and excellent shisha (hookah). They also have private rooms for private gatherings and events, with lots of games, PlayStation, and more. Always a great vibe. Love this place!” ✨🍸